Billing
All patient fees, including any outstanding balances must be paid prior to your visit. Please ensure payment is completed before your appointment to avoid delays.
Our practice is insurance-based. We submit claims for services provided directly to your insurance company. If a service is not covered, you will be responsible for the cost. You may also incur charges if your plan includes a copayment, coinsurance, or deductible.
These are cost-sharing measures outlined in your insurance policy. Each plan is different. Please review your insurance plan to understand the details that apply to your coverage.
Copayment: A fixed fee you pay for each visit.
Coinsurance: A percentage of the service cost that you are responsible for. For example, if your insurance covers 80%, you pay the remaining 20%.
Deductible: A set amount you must pay out-of-pocket before your insurance begins covering costs.
This means your insurance did not cover a service you received. Please follow the payment instructions included with your bill to settle your account. If you have questions, feel free to call our office.
We currently accept the following plans. Please make sure to contact your insurance provider to confirm that our practice is in-network with your specific plan. Coverage can vary depending on your plan type, even within the same insurance company.
Aetna
Blue Cross Blue Shield (HMO & PPO)
Cigna
Medicare
Tricare
United Healthcare
Prescriptions
The easiest way to request a refill is by logging into the patient portal and sending a message to your provider. If you're unable to access the portal, please call our office. Our administrative staff will take a message and forward it to your provider. Alternatively, your pharmacy can fax a refill request directly to us.
A controlled substance is a medication that requires close monitoring by the prescribing provider due to its potential for misuse or abuse. This category includes all ADD and ADHD medications, as well as most pain medications.
Prescriptions for controlled substances must be managed carefully in accordance with legal requirements. To ensure safe and responsible prescribing practices, our office has the following policy for controlled substances:
Annual Physical Required: Patients prescribed controlled substances must stay up to date with their annual physical exam. This is essential for monitoring overall health and continuing appropriate medication management.
In-Person Refill Visit Every Third Refill: Controlled substances may be refilled for no more than a 30-day supply. For medications taken daily, an in-person medication refill visit is required every third refill (approximately every 90 days). This visit must be conducted in person and cannot be completed virtually or via telehealth.
Prescription refill requests are processed within 24 hours during our regular business hours, Monday through Friday.
If you've lost your prescription, please log in to the patient portal and request a refill. Your provider will review the request and let you know if any additional steps are needed.
In-Office Lab Work
A fasting lab is a blood test typically done in the early morning after a period of fasting. It helps measure baseline levels of substances like blood sugar and cholesterol, which can be affected by recent food or drink intake.
How to Prepare:
Do not eat or drink anything except water for 8–12 hours before your lab appointment.
Avoid chewing gum, mints, or flavored beverages, as they can interfere with test results.
Take medications as directed, unless your provider tells you otherwise.
Schedule your appointment early in the day to make fasting easier.
Routine annual lab results are typically posted to the patient portal within two to three business days following your physical.
Results for specialty labs or titers may take longer, but are usually available within three to five business days.
If any results require urgent follow-up, your provider will contact you directly.
Lab results are typically sent through the patient portal. You’ll receive an email notification at your registered email address when a new message is available. Please log in to the portal to view your results. You can access the portal HERE (insert link).
If you haven’t signed up for the patient portal, we’ll contact you using the phone number you provided on file.
If you have a question about your lab results, please send us a message through the patient portal — we’re happy to help!
For more detailed or complex questions, a follow-up appointment may be necessary to ensure we can address your concerns thoroughly.
Visits
Please plan to arrive 10-15 minutes before your scheduled appointment time. This allows enough time for parking, making any necessary payments, and completing your online check-in.
All Patients
Your current insurance card
A valid form of U.S. identification (e.g., driver’s license or state ID)
A form of payment for any co-pays or balances
New Patients:
Complete the online registration
A list of current medications and dosages, or bring the actual medication bottles
If the patient is a child, please bring:
Their most recent vaccine record
Any school or camp forms that need to be completed
Pre-Surgical Clearance Visits:
Lab orders and contact information for the doctor or practice performing the surgery
All required surgical clearance forms
When you arrive at our office, please check in with the receptionist at the front desk. If you haven’t already completed your online check-in, you’ll be asked to do so at that time.
For existing patients, we’ll verify that your personal and insurance information is up to date. Once the check-in process is complete, please have a seat in our waiting room until you're called back.
There’s no set duration for a visit, as we tailor each appointment to meet the individual needs of our patients. Most visits last between 15 minutes and 45 minutes, depending on the reason for the visit and the level of care needed. We ensure every patient receives the time and attention they need with our Nurse Practitioners.
Yes, we offer in-office gynecological exams, including Well Woman visits and PAP smears. These visits typically include a routine pelvic exam, breast exam, and screening for cervical cancer.
If you’d like to schedule a Well Woman visit or have questions about what’s included, feel free to contact our office.
If you're running late for your appointment, please call ahead to let us know. If you arrive more than 15 minutes late, we reserve the right to reschedule your appointment if necessary.
To cancel or reschedule, please try to give us at least 24 hours' notice. If you do not call to cancel or reschedule, a no-show fee of $100 will be charged to your account.